Answers to common questions to help you get the most out of our platform.
What is Foodime?
Foodime is an all-in-one restaurant platform that helps you manage orders, staff, menus, and payments — with the bonus of an AI-powered phone assistant to handle pickup orders automatically.
How does Foodime work?
We provide an app for your restaurant where customers can place their orders directly. Orders are sent to your kitchen dashboard where staff can mark them as “doing” or “done.” Managers have access to advanced features like menu management, reports, staff management, and subscription control.
Do I need an iPad to use Foodime?
Yes, an iPad is required for customer ordering. None of the subscription tiers include an iPad by default, but it can be added as an optional add-on.
How do the AI phone orders work?
Our AI phone assistant handles pickup orders, syncing them directly with your POS and dashboard. This reduces errors and frees up your staff to focus on serving great food.
What are the different subscription plans?
We offer Start, Pro, and Enterprise tiers. Each plan includes different levels of AI call minutes, POS features, and support. Add-ons like extra AI calls, iPad leasing, or custom branding can be added to any plan.
Can I switch plans later?
Yes, you can upgrade or downgrade anytime.
Can I manage staff access?
Yes! Managers control staff access. Employees can view orders and mark them as done but cannot change menus or settings. Managers approve all staff accounts and set passwords.
How do I get started with Foodime?
Simply apply online, schedule a meeting with our team, and we’ll help you choose the best plan for your restaurant. We’ll also guide you through setup, onboarding, and importing your menu.
Who can benefit from Foodime?
Small to medium-sized restaurants, take-away places, cafés, bakeries, and franchise chains can all benefit from streamlined operations, reduced phone workload, and better control of orders and staff.
Where can I find guides and resources?
All user guides, documentation, and helpful resources can be found on our Support page.
