Answers to common questions to help you get the most out of our platform.
What is Foodime?
Foodime is an all-in-one platform for restaurants that helps you manage orders, staff, menus, and payments – with the added benefit of an AI-powered phone assistant that automatically handles takeaway orders.
How does Foodime work?
We offer an app for your restaurant where customers can place their orders directly. Orders are sent to your kitchen dashboard, where staff can mark them as “in progress” or “done.” Managers have access to advanced features like menu management, reports, staff management, and subscription management.
Do I need an iPad to use Foodime?
Yes, an iPad is required for customer order placement. None of the subscription packages include an iPad as standard, but it can be added as an optional add-on.
How does AI phone ordering work?
Our AI phone assistant automatically handles takeout orders and syncs them directly with your POS system and dashboard. This reduces errors and gives your staff more time to focus on serving great food and providing the best service.
What different subscription packages do you offer?
We offer Start, Pro, and Enterprise packages. Each package includes different levels of AI calling minutes, POS features, and support. Options like additional AI calling, iPad leasing, or custom branding can be added to any package.
Can I change my subscription later?
Yes, you can upgrade or downgrade your subscription at any time.
Can I manage employee access?
Yes! Managers control employee access. Employees can view orders and mark them as completed, but they can't change menus or settings. Managers approve all employee accounts and create passwords.
How do I get started with Foodime?
Simply apply online, book a meeting with our team, and we'll help you choose the best solution for your restaurant. We'll also guide you through setup, onboarding, and importing your menu.
Who can benefit from Foodime?
Small and medium-sized restaurants, takeaways, cafes, bakeries and franchise chains can all benefit from more streamlined workflows, fewer phone calls and better control over orders and staff.
Where can I find guides and resources?
All user guides, documentation, and helpful resources can be found on our support page.
